Terms of Service

1. About ROTIX.IO

ROTIX Ltd ("ROTIX.IO", "we", "us", "our") is a company registered in England and Wales. We provide ISO compliance advisory services, an AI-assisted readiness assessment tool, a compliance management platform, and related training and consultancy services ("Services").

These Terms of Service ("Terms") govern your access to and use of all ROTIX.IO Services, including the website at rotix.io, the platform at compliance.rotix.io, and any reports, documents, or communications we provide to you.

2. Definitions

• "User" means any individual who accesses the website, submits the free readiness assessment, or holds a registered account on the platform.
• "Client" means an organisation that has engaged ROTIX.IO for consultancy, platform access, or training services under a separate engagement agreement.
• "Platform" means the ROTIX.IO compliance management software accessible at compliance.rotix.io.
• "Assessment" means the free ISO readiness questionnaire available on the public website.
• "Reports" means any readiness score, gap analysis, consultant guide, or other output generated by ROTIX.IO for a User or Client.
• "Content" means all information, text, data, and materials made available through ROTIX.IO Services.

3. Eligibility and Account Registration

You must be at least 18 years old and have the authority to bind yourself or your organisation to these Terms. By using ROTIX.IO Services on behalf of an organisation, you represent that you have the necessary authority to do so.

3.1 International access

ROTIX.IO is based in the United Kingdom and the Services are governed by English law, but our public website, free assessments, virtual QMS Kit, paid downloadable products, and remote consulting services may be accessed by organisations outside the UK where lawful and suitable for the agreed scope.

If you access or purchase Services from outside the UK, you are responsible for complying with local laws, sector rules, professional requirements, tax obligations, import or reverse-charge rules, and certification-body expectations in your own jurisdiction. ROTIX.IO does not provide local legal, tax, customs, accounting, regulatory, or certification-body advice unless expressly agreed in writing as part of a scoped engagement.

If you register a platform account, you are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us immediately at compliance@rotix.io or via our LinkedIn page if you suspect unauthorised access to your account.

We reserve the right to suspend or terminate accounts that are used in breach of these Terms, or where we have reason to believe credentials have been compromised.

4. Free Readiness Assessment

The free ISO readiness assessment is provided as a preliminary self-evaluation tool. By submitting the assessment, you:

• agree to provide accurate and truthful responses to the best of your knowledge;
• consent to ROTIX.IO processing your responses to generate a readiness score and report, as described in our Privacy Policy;
• understand that your results will be reviewed by a ROTIX.IO consultant who may contact you to discuss your findings and the services we can offer;
• acknowledge that the assessment output is advisory only and does not constitute a formal audit, legal advice, or a guarantee of certification readiness.

5. Advisory Nature of Services

ISO certification decisions are made exclusively by accredited certification bodies. ROTIX.IO is not an accreditation or certification body. You remain solely responsible for ensuring your organisation meets applicable ISO standard requirements and any legal obligations in your sector or jurisdiction.

AI-generated content — including readiness reports and QMS kit documents — is produced by large language models (currently Anthropic's Claude, operated under a Data Processing Agreement) and may contain inaccuracies. All AI outputs are reviewed by ROTIX.IO consultants before delivery, but you should verify the relevance and accuracy of all recommendations before acting on them. Your intake data is not used by Anthropic to train its models. See our Privacy Policy, Section 4 for full details of how AI processing is conducted and safeguarded.

6. Platform Use

6.1 Permitted use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to access and use the Platform for your internal business purposes — specifically, managing ISO compliance engagements and associated evidence, actions, and documentation.

6.2 Prohibited conduct

You must not:

• use the Platform for any unlawful purpose or in violation of any applicable law or regulation;
• attempt to gain unauthorised access to any part of the Platform, its infrastructure, or other Users' data;
• reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform;
• scrape, crawl, or systematically extract data from the Platform without written permission;
• introduce malware, viruses, or any other harmful code;
• use the Platform to store or transmit content that is unlawful, defamatory, fraudulent, or that infringes third-party intellectual property rights;
• resell, sublicence, or otherwise make the Platform available to third parties outside your organisation without our written consent;
• use the Platform in a way that disrupts, overloads, or impairs its performance for other users.

6.3 Your data on the platform

You retain ownership of all data and content you upload or create within the Platform ("Your Data"). You grant ROTIX.IO a limited licence to process Your Data solely to provide the Services to you. We will not use Your Data for any other purpose without your consent, except as required by law or as described in our Privacy Policy.

You are responsible for ensuring that Your Data does not infringe any third-party rights and that you have the necessary authority to upload it.

7. Intellectual Property

All intellectual property rights in the Platform, website, and ROTIX.IO Content — including software, design, text, templates, checklists, and training materials — are owned by or licensed to ROTIX Ltd. Nothing in these Terms transfers any intellectual property rights to you.

Reports generated by ROTIX.IO specifically for you or your organisation (including readiness scores and consultant guides based on your assessment responses) are provided for your internal use. You may share them within your organisation and with your certification body, but may not publish, resell, or distribute them externally without our written permission.

The ROTIX.IO name, logo, and reticle mark are trademarks of ROTIX Ltd. You must not use them without our prior written consent.

8. Fees and Payment

The free readiness assessment is provided at no charge. Access to the Platform and consultancy services is subject to separate commercial agreements with pricing agreed in writing between ROTIX.IO and the Client. Where fees apply, payment terms, invoicing schedules, and consequences of non-payment will be set out in the applicable engagement agreement or order form.

If you are outside the UK, you remain responsible for any local taxes, duties, reverse-charge accounting, withholding, import charges, or equivalent obligations that may apply in your jurisdiction.

We reserve the right to suspend Platform access where agreed fees remain unpaid beyond applicable payment terms.

9. Confidentiality

Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the Services ("Confidential Information"), and not to disclose such information to any third party without prior written consent, except where required by law or regulation. This obligation continues for three years after termination of the relationship, or indefinitely where the information constitutes a trade secret.

ROTIX.IO treats your assessment responses and all Client engagement data as Confidential Information. Our consultants access this data only to the extent necessary to provide the Services.

10. Disclaimer of Warranties

To the fullest extent permitted by applicable law, ROTIX.IO Services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability.

We do not warrant that:

• the Platform will be available at all times or free from errors;
• any report, score, or advisory output will be accurate, complete, or suitable for your specific circumstances;
• following ROTIX.IO recommendations will result in ISO certification or regulatory compliance.

11. Limitation of Liability

To the fullest extent permitted by law, ROTIX Ltd and its directors, employees, and contractors shall not be liable for any:

• indirect, incidental, special, consequential, or punitive damages;
• loss of profit, revenue, business, goodwill, data, or anticipated savings;
• loss arising from reliance on advisory outputs, reports, or AI-generated content;
• loss arising from a failure to achieve or maintain ISO certification;
• loss arising from events outside our reasonable control.

Where liability cannot be excluded, our aggregate liability to you in respect of all claims arising under or in connection with these Terms shall not exceed the greater of: (a) the total fees paid by you to ROTIX.IO in the 12 months preceding the claim; or (b) £500.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

12. Indemnity

You agree to indemnify and hold ROTIX Ltd, its directors, employees, and contractors harmless from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Services in breach of these Terms; (b) Your Data infringing any third-party right; or (c) any wilful misconduct or negligence on your part.

13. Third-Party Services and AI Sub-Processors

The Services integrate with third-party platforms including AI providers and email delivery services. ROTIX.IO is not responsible for the availability, accuracy, or practices of those third-party services. Your use of any third-party service is subject to that provider's own terms and policies.

AI processing: Document generation and assessment analysis use Anthropic's Claude API. When you submit a QMS kit intake form or readiness assessment, the business profile data you provide is sent to Anthropic's API to generate your documents. This is covered by a Data Processing Agreement under which Anthropic (a) processes data only on ROTIX.IO's instructions, (b) does not use your data for model training, and (c) deletes API inputs and outputs within 30 days. The transfer of data to Anthropic in the United States is protected by a UK International Data Transfer Agreement (IDTA) or equivalent contractual safeguards. Full details are in our Privacy Policy, Section 4.

14. Suspension and Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if we reasonably believe you have breached these Terms, pose a security risk, or for any other legitimate business reason. We will endeavour to give reasonable prior notice where suspension is not due to a material breach or security concern.

You may stop using the Services at any time. Registered Users may request account deletion at compliance@rotix.io or via our LinkedIn page. On termination, your licence to use the Platform ceases and we will handle your data in accordance with our Privacy Policy and applicable data retention obligations.

Sections 5, 7, 9, 10, 11, 12, 15, and 16 survive termination.

15. Changes to These Terms

We may update these Terms from time to time. The effective date at the top of this page will be updated when we do. Where changes are material, we will notify registered Users by email or in-platform notification at least 14 days before the changes take effect. Continued use of the Services after that date constitutes acceptance of the revised Terms.

If you do not accept the revised Terms, you must stop using the Services and, if applicable, request account deletion before the effective date.

16. Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, except that we reserve the right to seek injunctive or other equitable relief in any jurisdiction to protect our intellectual property or confidential information.

Before initiating formal proceedings, both parties agree to attempt to resolve disputes in good faith through direct negotiation for a period of 30 days following written notice of the dispute.

17. General

• Entire agreement: These Terms, together with our Privacy Policy and any applicable engagement agreement, constitute the entire agreement between you and ROTIX.IO in respect of the Services and supersede all prior discussions and agreements.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.
• Waiver: Failure to enforce any provision of these Terms shall not constitute a waiver of that right.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations freely, including in connection with a merger, acquisition, or sale of assets.
• No partnership: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and ROTIX.IO.
• Third-party rights: These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.
• Force majeure: Neither party shall be liable for any failure or delay caused by circumstances beyond their reasonable control, including acts of God, cyberattacks on infrastructure, pandemic, or government action.

18. Contact

For queries about these Terms, please contact ROTIX Ltd at compliance@rotix.io, by post at 178a Chester Road, Northwich, England, CW8 4AL, or via our LinkedIn company page. We aim to respond within 5 business days.